Terms of Use & Conditions
1. Introduction – Acceptance of Terms
Welcome to the website Cicadostudio.com, hereinafter referred to as “the Website” or “we”. The Website is the online clothing store of the company CICADO, with registered office at: 32 Agias Paraskevis, Chalandri, 15232 Attica, VAT number 301379154 and email address [email protected].
The use of the Website and its services is governed by these Terms of Use, the Privacy Policy and the Cookies Policy, which form an integral part thereof. Browsing, using the services, placing an order and making purchases through the Website implies full and unreserved acceptance of all the above terms. If you disagree with any of these terms, you must discontinue use of the Website.
2. General Terms
- Modification of Terms: We reserve the right to unilaterally modify, update or delete any term of these terms of use, without prior notice, except by posting them on the Website. Users are advised to periodically check the terms of use for any changes.
- Limitation of Liability: We make every effort to display and provide accurate product information, but we do not guarantee the accuracy, completeness, or timeliness of the information, nor the uninterrupted operation of the Website. We are not responsible for any technical, typographical, or spelling errors that may appear.
- Right to Refusal of Service: We reserve the right to refuse service to anyone, for any reason, at any time.
3. Personal Data Protection & Privacy Policy
The protection of your personal data is of the utmost importance to us. The collection and processing of your personal data is governed by our Privacy Policy, which is available at the following link: [Link to Privacy Policy].
The Privacy Policy describes in detail:
- What data do we collect and for what purposes?
- The legal basis for processing.
- How long do we keep your data?
- Your rights (access, rectification, erasure, restriction, portability, opposition).
- How we protect your data.
- To which third parties may we share your data?
4. Transaction Security
All payments made through the Website are protected by modern encryption methods (e.g., SSL). Your credit/debit card details are not stored on our servers, but are processed directly by Viva.com.
5. Product Description
The products available for sale through the Website are clothing and accessories. Each product is accompanied by a detailed description, photographs, available sizes, colors and price (including VAT). We make every effort to accurately display the colors of the products, however, there may be slight variations due to monitor settings.
6. Ordering Process
- Product Selection: Select the products you want and add them to your shopping cart.
- Shopping Cart: Check your cart, modify quantities or remove products.
- Order Details: Fill in your shipping, billing and contact details. You can place an order as a guest or create an account.
- Shipping Method: Select the desired shipping method.
- Payment Method: Select the desired payment method (e.g., credit/debit card).
- Review & Confirmation: Check your order summary and click the “Complete Order” button or equivalent.
- Confirmation: After successfully completing your order, you will receive a confirmation email with your order code and details of your purchases.
7. Product Prices
Product prices are listed in Euros (€) and include 24% VAT. Prices are subject to change without prior notice, however the price listed at the time of ordering is the one applicable to the specific order. Prices do not include shipping costs, which are calculated at the time of order completion and added to the total cost.
8. Methods – Time – of Shipping
- Shipping Methods: Orders are shipped via [Courier Company Name] or [other method, e.g., store pickup].
- Delivery Time: The estimated delivery time is 2-3 business days for mainland Greece and 5-7 business days for island/hard-to-reach destinations, from the day of order confirmation. There may be delays due to unforeseen factors (e.g., strikes, weather conditions, sale/holiday periods).
9. Returns - Change Policy
Returns Policy
At Cicado, we want you to absolutely love your new pieces. We also believe in conscious consumption and minimizing our environmental footprint, which is why our returns policy is designed to encourage thoughtful choices.
20 Day Return Window
You have 20 days from the date of delivery to return your item(s). This extended timeframe gives you the opportunity to make sure your new choices are perfect for your modern wardrobe, reducing the pressure to make quick decisions.
For a product to be eligible for return, it must be unworn, unwashed, and in the same excellent condition you received it, with all original tags attached.
Conscious Returns & Environmental Contribution
To align with our commitment to sustainability and encourage conscious shopping, a €5 return processing fee along with the return shipping cost will be deducted from the total amount of your refund. This combined deduction helps us partially offset the environmental impact associated with the returns supply chain, including packaging, transportation and reprocessing, and supports our efforts to promote a more sustainable approach to fashion by reducing unnecessary emissions and waste.
Changes
We are happy to facilitate exchanges for a different size or color. To ensure you find the perfect fit, please contact our customer service team at [email protected] within the 20-day return window. Let us know which product you would like to exchange and the new size/color you require. If available, we will hold the new product for you. Once we have received and inspected your original product in perfect condition, we will ship your new choice at no additional shipping cost. This ensures a seamless exchange for you!
Damaged or Defective Products
Your satisfaction is our top priority. While we thoroughly inspect each product before shipment, occasionally a product may arrive damaged or defective. If this occurs, please contact our customer service team immediately at [email protected] within 48 hours of delivery, providing your order number and clear photos of the damage or defect. We will gladly replace the product or offer a full refund, including shipping costs, for verified damaged or defective products.
Refunds
Once we receive and inspect your return, we will send you an email notification. If approved, your refund (minus the return processing fee and return shipping costs) will be processed and a credit will automatically be applied to your original payment method within 5-10 business days of approval.
Pre-Order Terms & Conditions
Payment & Availability: Pre-order requires full payment of the product at the time of order, thus ensuring the exclusive commitment of the product to you. Please note that the delivery date indicated is estimated and is based on the production schedule. Although we make every effort to meet the schedules, there may be minor delays due to factors beyond our direct control. Cancellation: The customer reserves the right to cancel the pre-order and receive a full refund at any time, before the product is shipped from our warehouse. After shipment, the usual returns policy applies.
10. Consumer Rights
These terms do not affect the rights provided for by current consumer protection legislation (Law 2251/1994).
11. Copyright
All content of the Website, including images, graphics, photographs, designs, texts, services and products provided, are the intellectual property of [Company Name] and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, reproduction, distribution, transfer, downloading, modification or re-formulation of this content is prohibited without the prior written permission of [Company Name].
12. Unforeseen Circumstances
We are not responsible for any delays in the performance or failure to perform our contractual obligations due to unforeseen circumstances events (e.g., extreme weather events, pandemics, strikes, wars, etc.).
13. Dispute Resolution – Applicable Law
These terms are governed by Greek Law. For any dispute arising from these terms, the courts of [City, e.g., Athens] shall have exclusive jurisdiction. For out-of-court dispute resolution, the consumer may contact the European Commission's Online Dispute Resolution (ODR) platform: [Link to the ODR platform: https://ec.europa.eu/consumers/odr/].
14. Contact
For any clarification regarding the terms of use, please contact us:
- Email: [email protected]
- Address: 32 Agias Paraskevis, Chalandri, P.O.15232 Attica.
- VAT: EL301379154
- TEL.: 6942844886
- Make an appointment: Weekdays 11:00 – 16:00